
Pagesincolor has completed a
test to see if No Sweat Apparel, Vegancats.com, Amazon.com, Store #2(
FOB
Florida) , Global Exchange (FOB San Francisco) and the Veriuni Store
(Store #4) and the Fair Trade and Eco Store (FOB
Northern CA) can all deliver products to San Jose, CA by Christmas
when ordering on Friday Dec 16 (after 5pm) or Saturday Dec 17th
(after 5 pm) or Sunday Dec 18th (3:00PM). All of these
stores, including the World
Centric Fair
Trade and Eco Store are now available from the home page. The Eco
Store is also featured in the pagesincolor blog. The
following table summarizes the results. In general, most of the
stores were actually able to deliver by the target date of Dec 23,
2005. Good Job! Note that the table of results continues
off the edge of the page to the right.
| Ordered From |
Item | Date Ordered | Date Shipped | Date Arrived | E-mail confirmation and Receipt? |
Tracking Available? |
Shipping Method |
Item Cost |
Shipping Cost |
Gift Wrap Available? |
Gift Wrapped? |
FOB Point |
Comments |
| Amazon.com |
Book |
12/17/05 |
12/19/05 |
12/21/05 |
Yes |
Yes |
UPS 3 day select (1) (ordered 2 day Air) |
$6.99 |
$9.48 |
Yes ($3.99) |
Yes |
Delaware |
Correct Item (1) Good Condition |
| World Centric |
2 T-Shirts |
12/18/05 |
unknown |
12/21/05 |
Yes |
No |
USPS Priority |
$20.00 |
$3.95 |
No |
No |
Palo Alto, California |
Correct Item (2) Good condition. |
| Veriuni Store (Store #4) |
Book |
12/18/05 |
unknown |
12/21/05 |
Yes |
No |
2nd Day Air UPS |
$49.97 |
$15.24 |
No |
No |
Nebraska |
Correct Item (3) Good Condition |
| Global Exchange |
Gift Basket |
12/11/05 |
unknown |
12/19/05 |
Yes |
Partial (4) |
UPS Ground |
$88.00 |
$9.95 |
Yes |
No |
SF, CA |
Correct Item (4) Good Condition |
| Global Exchange |
Placemats + Napkins |
12/16/05 (6PM) |
unknown |
12/22/05 |
Yes |
Partial (5) |
UPS Ground |
$42.00 |
see below |
Yes ($3.00) |
Yes |
SF,CA |
Correct Item Good Condition |
| Global Exchange |
Dominos Set |
12/16/05 (6PM) |
unknown |
12/22/05 |
Yes |
Partial (5) |
UPS Ground |
$21.00 |
see below |
Yes ($3.00) |
Yes |
SF, CA |
Incorrect Item (6) Good condition |
| Global Exchange |
3 Maya Gold Chocolate Bars |
12/16/05 (6PM) |
unknown |
12/22/05 |
Yes |
Partial (5) |
UPS Ground |
$12.00 for 3 |
see below |
Yes |
No |
SF, CA |
Correct Item Good Condition |
| Global Exchange |
Organic Hot Cocoa Mix |
12/16/05 (6PM) |
unknown |
12/22/05 |
Yes |
Partial (5) |
UPS Ground |
$5.99 |
see below |
Yes |
No |
SF, CA |
Correct Item Good condition |
| Global Exchange |
4 Art Bar Chocolate Bars, Various |
12/16/05 |
unknown |
12/22/05 |
Yes |
Partial (5) |
UPS Ground |
$12.00 for 4 |
see below |
Yes |
No |
SF, CA |
Incorrect Items (7) Good condition |
| Global Crafts (Store #2) |
2 Watercolor Prints, Framed |
12/17/05 |
12/19/05 |
12/23/05 |
Yes |
Partial (8) |
USPS Priority |
$59.90 |
$13.00 |
No |
No |
Florida |
Correct Items (8) Good condition |
| No Sweat Apparel |
T-Shirt |
12/17/05 |
12/19/05 |
12/27/05 |
Yes |
Partial (9) |
USPS Priority |
$18.00 |
$4.00 + $6.14 (9) |
No |
No |
Mass |
Correct Item Good condition |
| No Sweat Apparel |
Gift Certificate |
12/25/05 |
12/27/05 |
12/25/05 (10) |
Yes |
Yes |
e-mail |
$50.00 |
none |
Yes |
Yes |
Mass |
Correct item Good condition |
| Vegancats.com |
Book |
12/17/05 |
12/19/05 |
12/29/05 |
Yes |
No |
Media Mail |
$10.00 |
$8.50 |
No |
No |
Idaho |
Correct item (11) Good condition |
| Calabash Music |
Gift Certificate |
12/11/05 |
unknown |
unknown |
No |
No |
e-mail |
$14.99 |
none |
Yes |
Yes |
Unknown |
Never received gift certificate? (12) |
Footnotes to the chart above:
(1) Amazon sent the package on time gift wrapped and with a gift
receipt. However, they sent the package by UPS 3 day select, not
UPS 2 Day Air as requested, though the package did arrive in 2 days as
requested. Amazon has many items besides books. This year
they were claiming to be able to ship items by the 23rd if ordered by
the 22nd!
(2) I can't say enough good things about World Centric Eco Store!
They shipped on time and their product is good. The T-shirts
ordered are all organic cotton made by a worker owned co-op in
Nicaragua. They reuse old boxes for shipping and don't use
peanuts. They offer to pay for return shipping on any item that
arrives damaged or soiled, if returned within 15 days. This is
unprecedented. Good Job! Note that Pagesincolor.com does not
currently earn a commission for promoting this store.
(3) The Veriuni Store (Store #4 on the home page) shipped the
book and the total time it took to receive it was less than the
advertised 2-3 day turn-around time that they advertise on their
website, for just getting the merchandise off their loading dock!
Good job!
(4) Global Exchange claims they have a 99% customer satisfaction rating
from Yahoo. They did a good job this year, but I'm not sure they
are quite up to that 99% rating (see note #6 especially). They
advertised on their website and in the confirmation e-mail that it
would take 24 hours to ship an order out of their warehouse or I would
get a notice (by e-mail presumably) explaining the delay. On this
order, it was placed on Sunday Dec 11, but did not arrive in Orinda, CA
until Monday, December 19, 2005, about 30 miles from the FOB
point of SF, CA. There was no tracking effectively on this order
until Dec 18, 2005 after they resent the confirmation e-mail that never
arrived the first time. At that point, the tracking did work and
it was confirmed that the package had been delivered by UPS on the
19th. If they had performed as advertised (getting stuff shipped
in 24 hrs) the package should have arrived on Dec 13th. Good job
resending the e-mail receipt on Sunday though. This package was a
gift and the recipient was so pleased with the contents that they may
order something from Global Exchange for their other relatives next
year.
(5) Global Exchange has tracking on this order, but it was not updated
to show the actual status until some time after the order was shipped
(again the same day that it arrived).
(6) Global Exchange had a genuine scew up. I ordered a set of
Dominos, but received a Chess and Checker set instead. I did
indicate on the previous order that it was ok to subsittue a different
chololate bar for the Divine Chocolate Bar that was supposed to be part
of the gift basket, because they were out of stock on the Divine
Choloate so I said that THAT would be ok. But I did not authorize a
substitution on any other items. I was not aware of the
substitution until after the gift had been opened by the intended
recipient. It turned out for the best as the recipient already
had Dominos anyway. I have tried calling Global Exchange during
the week after Christmas, but no one answers the phone and the message
machine is full.
(7) Global Exchange substituted Equal Exchange Chocolate Bars for the
Art Bars because they were out of the Art Bars until January.
This was not important so I let it go.
(8) Global Crafts (Store #2 on the home page) came through with flying
colors. They shipped all the way from Florida to San Jose, CA by
December 23rd, by USPS Priority Mail. I could have gone for the
free shipping on orders over $50, but decided not to chance having the
stuff arrive later. The pictures are a little small, but that was
what I was expecting, based on the description in the store.
These pictures would do well in a smaller room such as a bedroom or
kitchen where they are most often viewed from close up. They are framed
in 100% plastic (no glass) so they shipped well. No pacakge
tracking was available on this order, though Global Crafts did advise
me by e-mail the day that the order was shipped. One day
turn-around. Good job!
(9) No Sweat Apparel did a good job this year. The pacakge
arrived on the 27th, but that was not for lack of trying. I sent
them an e-mail requesting express shipping, since they did not offer
that off of their website. They said they could ship it next day
air for an additional $17. But I was too slow in responding to
the e-mail so they shipped it via USPS Priority mail for only $4.
If you want express, they will do it, but you need to respond
FAST. Check your e-mail from work is my advice. The T-shirt
was shipped in a bag, not a box or a bubble envelope, which could have
been why it arrived late (It could be harder to process automatically
in a bag). It was shipped at the same time and from almost the same
place as the Global Crafts shipment. They sent me an e-mail when
the item was ordered and another e-mail when the item was shipped.
(10) No Sweat Apparel came through for me on Christmas Day. I
realized that Calabash Music was not likely to deliver their gift
certificate by e-mail, so I ordered a replacement gift certificate from
No Sweat Apparel and had the gift certificate # sent as part of a free
e-card with a "Merry Christmas? No Sweat!" message on the card.
The confirmation that the card had been viewed came back the same
day! Good Job! The only caveat is that the "order
shipped" e-mail was sent on the 27th, indicating that the gift
certificate my not have been actaully valid until the order was
"shipped". The person who got the certificate has not yet
attempted to use it so that part is fine.
(11) Vegancats.com shipped their book, " The Obligate Carnivore: Cats,
Dogs and What It Really Means to be Vegan" on Dec 19th. It was sent by
Media Mail, so it did not arrive until Dec 29, not truly reflecting the
actual shipping cost versus their minimum shipping and handling fee of
$8.50, but oh well. This is a vast improvement over the glitches
they claim they were experiencing during their move to Idaho. I
guess everything is fine now...
(12) Calabash Music (Fair
Trade Music Store) is hard to use, for
downloads anyway, and it is not clear if they ever delivered the gift
certificate that was ordered. They never sent a confirmation
e-mail, nor was a "card has been viewed " receipt sent. There does not
appear to be a place on their website where one can order a gift
certificate anymore, though the credit card was charged $14.99 for this
item. The toll free number that they have on the credit card statement
does not work. They are being removed from the home page until
this situation is sorted out.
7-10-06 Calabashmusic.com
has been restored to the homepage after they credited my account for
the $14.99 gift certificate. Good job, considering I requested
the adjustment 6 months after ordering the gift certificate.
Downloading the music was no problem and the music was excellent.
They claim that a $14.99 purchase will result in downloading of 20
songs, but my account was charged the full 99 cents for the one song
downloaded. Oh well, nobody is perfect.
Unfortunately, one of the other stores failed
the first part of the test and has been removed from the home page
before the shipping part of the test even began.
The following passage outlines why
Pagesincolor.com is no longer going to have a link to store #3 (Free
Store Club store) displayed on the home page.
Store
#3: Shipping leaves warehouse in 24 hrs.
NO-CHARGEBACK AGREEMENT
The following agreement does not restrict your right to negotiate refunds with us in the event of non-delivery or product dissatisfaction. The sole purpose of this contract is to prevent any use of the unfair charge-back system which endangers our ability to accept Credit Card payments on-line. Cache Services international is a third-party payment processor providing money transfer services to us and is not associated with us in any other way. The payment you are making is processed by them, but the money - minus a small processing fee - goes directly into our bank account. However, if the payment 'bounces', or is 'charged back', the Bank does not take the money from our account, but "charges it back" to Cache Services, not to us. This raises our risk score and processing fees, and could result in Cache Services refusal to process future payments for us. For that reason, we cannot accept payment from you without your agreement not to apply for chargeback - under any circumstance - but to negotiate directly with us if you have any problem with our products or services.
In the event that I, or my assigns, do make a chargeback, I hereby agree to reimburse Cache Services international the full amount of the chargeback, plus a $35 chargeback fee, all collection costs incurred in the collection process, and a 35% damages penalty. The total amount of the chargeback, plus chargeback fee, will be due and payable within 15-days of e-mail notification. A 10% late charge is applicable.
If you don't agree to be bound by these terms and conditions, please do not use or access our products or services.
Editor's note:
Although chargebacks can be abused,
they can also be appealed. And appealed successfully. The above
agreement leaves the consumer powerless in case of fraud or
misrepresentation by the merchant.
There are other stores that have not been part of this review. http://www.pagesincolor.com/cognigen.html
has a list of communications services that can be ordered online.
It has been my experience that the services delivered are of generally
good quality and customer service is reliable. I was an OPEX long
distance customer for many years, until now when I don't have a long
distance phone bill to pay, and they always gave good service. I
may decide to evaluate phone cards in the near future to see if the
phone cards available through Cognigen are any more honest in their per
minute billing than the ones I get from the gas station. Every once in
awhile I use the cards from the gas station a second time only to
discover that up to $1 more than expected went missing off the balance
since the last time the card was used.
Happy New
Year! And many happy returns!
John Thielking
Editor, owner and writer for Pagesincolor.com
Pagesincolor.com
888 E Santa Clara St
San Jose, CA 95116 USA
408-924-0846
info@pagesincolor.com